This article outlines some of the most common questions regarding having priced options on your store.
Select an option below to view more information.
How do I prevent my store from charging shipping on Priced Options?
When a priced option is created, it also creates a "hidden product" in your Shopify admin. The hidden product is a regular Shopify product that's tagged as OPTIONS_HIDDEN_PRODUCT.
To make sure that your priced options don't charge any additional shipping, it's highly recommended marking them as a digital product within the Shopify admin:
- From the Shopify admin, select Products > All Products.
- Find the hidden priced option product.
- In the Shipping section of the product page, uncheck This is a physical product.
- Click Save.
Why is code from Options appearing in my Shopify order page?
When using the Premium version of Product Options 2.0, orders may appear with code on the Orders page of your Shopify admin because Shopify handles our line item properties in a specific way.
At this time, we are not currently able to access the Shopify code needed to adjust how this code appears within your Shopify Orders page.
If your customers are seeing this code in their Shopify notification emails, please visit Step 9 of the installation guide.
If you're seeing this code on your Order Printer invoices and packing slips, please visit Displaying Product Options on Shopify Order Printer App.
If you're seeing this code in ShipStation, please visit Product Options 3rd Party Conflicts. This code will completely remove the Shopify code and all of the Product Options information from your ShipStation invoices and packing slips.
How do I change the cost of my priced options?
- Select Edit on the option set you would like to edit.
- Select View in store to edit.
- From the Shopify product page, adjust the price.
- Select Save.
Can priced options charge a percentage rate based on the base price of the product?
No, Product Options cannot use percentages. Priced options can only charge whole amounts.
We instead recommend manually calculating the percentage and changing the Shopify variant's price to reflect the calculation.
Why are my priced options showing as sold out in the checkout?
Priced options appearing as sold out within the checkout means that the product your priced option is linked to is not currently available on the Online Store sales channel.
It's highly recommended logging back in to your Shopify admin, navigating to Products, and verifying that all applicable products (IE. products being used with Product Options) are available on the Online Store sales channel.
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