Product Options 3rd Party Conflicts

Modified on Fri, 16 Jun 2023 at 02:13 PM

Overview

This article outlines the most common issues that Bold Product Options may experience when being used with other third party apps, and how to solve them.

Please select an issue below to view more information.

Option Line Item Properties appearing in ShipStation

When an option is added to a product and that product is purchased, the option will appear as a line item on the order page in your Shopify admin. These options are normally hidden on your email notifications sent to your customers, after the liquid code installation has been completed on your store.

If you use ShipStation to fulfill your orders and send order confirmation details to your customers, additional code is required in order to hide the option line item properties.

Note: If you are not comfortable with adjusting the template code in ShipStation, please reach out to our Merchant Success team for further assistance.

Steps to Fix

Log in to Shipstation.
Select Settings (the cog wheel icon).
Select Templates, then Packing Slips.
Select Copy next to the current packing slip.
Select Confirm.
Select the Order Items menu.
Remove <br>[Item Options].
Change the Template Name.
Select Save.
Select Selling Channels, then Store Setup.
Select Edit.
Select Packing Slips.
Select the New Packing Slip in the Packing Slip Template dropdown.
Select Save Changes.

Klarna Payments Widget not Showing Price of Options

Alert

These are general instructions and are applicable to the most commonly used themes. Thorough testing is highly recommended to ensure the customization is working on your theme.

If you are using the Klarna Payments widget while using Product Options, the price displayed in the widget may not reflect the price of your options.

Steps to Fix

From the Shopify admin, select Online Store, then Actions > Edit code.
Under Assets, select Add a new asset.
Select Create a blank file.
Enter bold-po-klarna as the asset name, and change the file extension to .js.
Select Add asset.
Open the asset and copy and paste the bold-po-klarna.js code into this file.
Select Save.
Under Layout, select theme.liquid.
Find the closing body tag.

Copy and paste the following code above the </body> tag:

<script src="{{ 'bold-po-klarna.js' | asset_url }}"></script>

Klarna Script

Select Save.

Priced Option Products are Appearing on Google Shopping

If priced option products are appearing in Google Shopping, you can hide these products from Google results by removing the Google sales channel from the priced option product.

From the Shopify admin, select Products.
Locate the priced option product and select the title of the product.
Select Manage next to Sales Channels and Apps.
Deselect the checkbox next to Google.
Select Done.
Select Save.

Turbo Theme - Options don't Display

When using the Turbo Theme by Out of the Sandbox, your options will not display unless you force a refresh of the page. The only way to avoid needing to refresh the page in order to display your options is to select the speed called Sport from within Turbo's theme settings.

Steps to Fix

From the Shopify admin, select Online Store.
Select Customize theme.
Select General settings.
Select Performance.
Under Performance, select Sport.
Select Save.

Known App Conflicts with Product Options

Cause	Known Issue	Suggested Solution
Shopify Widgets	Options do not appear.	There is no solution currently available. Options can only be displayed on a Shopify product page.
Shopify Checkout	Options that affect the price appear as individual products.	This is expected and there is no available solution. Shopify's framework is designed to show each product in the checkout.
Shopify > Orders	Orders are showing extra text: builder_id, master_builder, cart_exists: true	This is expected and there is no available solution. Shopify's framework is designed to display these attributes.
Invoice apps	Invoices show extra text: builder_id, master_builder, cart_exists: true	Solutions are entirely dependent on the app you're using to print invoices. Some inventory apps may have the ability to find & replace, or filter this text. If that is not available to you, here are a couple of apps that can be used to print invoices: Shopify Order Printer(free app) Sample template: Display Product Options in Shopify Order Printer App. OrderlyPrint (paid app)
Themes with AJAX	Various issues.	Refer to: Using AJAX Themes with Product Options for possible solutions.
File uploads	File uploads do not appear.	Themes using AJAX cannot work with file uploads.
Advanced Product Options by MageWorx	Advanced Product Options attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Cross-Sell Hero - Cross-Sell by Booster Apps	Cross-Sell Hero attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Custom Product Options by HulkApps	Custom Product Options attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Discounted Upsells - Upsell by Booster Apps	Discounted Upsells attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Discounted Pricing by Booster Apps	Discounted Pricing attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Product Options & Customizer by Product Customizer	Product Options & Customizer attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Product Personalizer by Zepto Apps	Product Personalizer attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Quantity Breaks Now by Website On-Demand	Quantity Breaks Now attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Upsell Bundles - Product Bundles by Booster Apps	Upsell Bundles attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Volume & Tiered Discounts by HulkApps	Volume & Tiered Discounts attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.
Wholesale Hero - Wholesale by Booster Apps	Wholesale Hero attempts to use similar cart hooks to our Custom Pricing app.	There is no solution currently available. The conflicting app and its code must be removed from the store.